Profit-Rich Results™ Member Support
If you need assistance with your account, then please fill out the form below. Make sure you read the Frequently Asked Questions below to see if there's already an answer to your question.
This form is for members with current or expired accounts. For general information, please visit the contact us page.
Prime Concepts Group Inc.
1807 S. Eisenhower St.
Wichita, KS 67209-2810 USA
1-800-946-7804 or 316-942-1111
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Frequently Asked Questions
Click on a topic below to get the answer to a question. If the answers below don't help you, please submit a ticket to us using the Member Support form above or by visiting the Contact Us page.
How do I become a member of Profit-Rich Results™?
Becoming a member of Profit-Rich Results™ is simple. Just go to the Join Now page and fill out the secure online form. Your submission will be processed automatically and you'll be able to login to your account in just a few minutes!
Is the payment system secure?
Our payments are processed through 1 Shopping Cart over an encrypted secure connection (SSL). Your personal and credit card information are sent safely and securely.
I lost my password, what do I do?
All you need to do is go to the Lost Password page and fill in your information. If you're having problems receiving your password, just fill out the Support Request form at the top of this page.
I can't login, it says "Please login"
You're either mistyping your username or password, or you membership has been de-activated. Try filling out the Lost Password form to get your username and password sent to the e-mail you joined with.
I logged in, but I can't access any of the member pages
This probably means your membership has expired or you are trying to access a page in which your membership does not have access to (consider upgrading your membership). To renew your subscription, just login and go to the Membership page to renew your subscription.
How do I change my personal information?
To update your contact information or billing address, just login to your account and go to the Edit Profile page, which can be accessed by clicking the button on the right menu of the Members Area.
When does my account expire?
Your membership is good for 90 days at a time and is set by default to renew automatically. If you've disabled this option, you'll need to login to your account and go to the Membership page. Look from the Your Payment History section and find out what your pay period is.
Remove me from the newsletter e-mails
To remove yourself from any newsletter e-mails, login to your account and go to the Your Membership page. At the bottom you can choose to remove yourself from any mailings.
Interviews: MP3s, PDFs and Streaming Audio
What is an MP3?
An MP3 is an audio file which can be downloaded and listened to on your computer or portable MP3 player. All interviews are available in MP3 format. Once you've downloaded the MP3, locate where you saved it on your computer and double-click it to play.
What is a PDF transcript?
Our transcripts come in Adobe PDF format and you will need the free Adobe Reader to view them.
I downloaded the MP3, now what?
Find where you saved it on your computer and double-click it to play.